Frequently asked questions
Got a question? See if the answer is below. If you still feel like you need to know more, please email officedolphinagymclub@gmail.com
If you enrol your child on a course at Dolphina, it is compulsory for them to wear the correct Dolphina uniform. All of our uniforms can be purchased at Beat School Uniform, which is located near the centre, or can be bought online at https://beatschooluniforms.co.uk/clubs/dolphina_gymnastics/.
In our Recreational classes, girls are required to wear the Dolphina leotard (shorts and leggings are optional). Boys must wear the Dolphina T-shirt with black or navy shorts.
In our Preschool classes, children must wear appropriate sports clothing, such as shorts/leggings and a T-shirt.
Clothing such as tights, socks, buckles, buttons, zips, hoodies, jeans, skirts, dresses, belts, or tassels are not appropriate and cannot be worn during class. If your child attends wearing inappropriate clothing, they may not be able to take part in the class.
If your child is taking part in a taster session, appropriate sports clothing must be worn. Dolphina uniform is not required until you become a member.
We offer taster sessions for our Pre-school and After-school classes.
You can book a taster session online by clicking [here]. If you would like to speak to a member of our team before booking, please call the centre on 01923 800158. Please note, we only offer taster sessions for classes where we have availability. We recommend choosing a class that you would like to attend on a weekly basis, but we understand that this may not always be possible depending on our availability.
We strongly recommend booking a taster session before committing to a course, as all courses at Dolphina are non-refundable. While one taster session is preferred, we do allow for a maximum of two taster sessions in certain circumstances before booking the full course.
We ask that you do your best to be prompt with the arrival time for a class, however we understand that there may from time to time be slight delays.
Unfortunately if a member misses a class due to lateness or generally being unavailable, then they are unable to join an alternative class for that week. All of our classes at Dolphina are full and children are booked onto particular days and times. Refunds are not given for missed classes.
Yes, there is FREE parking available at the YMCA orbital community hub.
Long hair must be tied up. If the pony tail is lower that shoulder height it must be tied into a plait or bun to avoid catching whilst training.
During any class at Dolphina ALL jewellery MUST BE removed.
Dolphina follows British Gymnastics strict Guidelines on Jewellery. This is for Health and Safety purposes and must be followed anyone failing to follow these guidelines will be unable to partake in gymnastics at Dolphina.
Gymnasts are not permitted to wear earrings, rings, necklaces, religious bands, bracelets or any other form of jewellery on their hands, feet, ankles wrists or neck.
Earrings should be removed, any gymnast with newly pierced ears will be permitted to wear tape over the piercing for the 6 week healing period. Please make sure earrings are covered in advanced, Dolphina does not supply tape. (Please note this will void the British gymnastics insurance policy for the duration that the earrings are in.) The parent/Guardian of the gymnast will be required to see reception to fill in a consent form. No gymnasts will be permitted to train if a consent form is not filled in.
Gymnasts may train for a maximum of 6 weeks with tape after which time gymnasts will be required to remove the earrings for training. Failure to do so will result in the gymnast being unable to go into their class.
Yes provided we have space available on an alternative time and day you can change your child’s class. Please note this will incur a £10 Admin fee to cover the cost of ensuring all details have been updated for the change.
Unfortunately if our registers are full we will be unable to offer an alternative class for your child.
All of our courses are non refundable.
We do not have a joining fee at Dolphinas!
Dolphina is affiliated to British Gymnastics as our sports governing body. Children who take part in our After School/Weekend classes, Little Gymnasts class, General and Artistic Squads required to have the insurance to partake in regular activities. This is an insurance that all of our Coaches and Gymnasts have and are required to renew each year in September. You will need to register your child on British gymnastics & pay for the insurance. *Dolphina will no longer be taking payment for the insurance and is solely the responsibility of the parent/carer. *
https://www.british-gymnastics.org/renewal-options
Please note this must be completed within 2 weeks of joining, failure to do so will result in your child not being able to participate in the class.
Our classes are only secured upon receipt of full payment for the course.
A majority of our classes are a ratio of 1:10.
We try not to exceed a ratio of 1:10 and this would be in unavoidable circumstances due to staff sickness etc.
We send out renewals for the next course approximately 4 week before the end of the current term. You will receive you renewal via email, (please make sure you check your junk mail!) and you can pay via our website of through the link you receive. You will have a week to pay your renewal before your child’s name is removed from the register.
No, unfortunately you are unable to take pictures of videos whilst your child is in their class to ensure as much child protection as possible.
No, unfortunately you are unable to take pictures of videos whilst your child is in their class to ensure as much child protection as possible.